Archive for November, 2007

Virtual Assistant Training for Your Whole Staff

Friday, November 9th, 2007

More and more, as virtual assistants network, the idea of being a VA is developing a team approach: instead on one VA working from a home office, an office space is rented, and a group of virtual assistants who have different specialties work together for clients.

Something that shouldn’t be overlooking is the value of group training, bringing an experienced virtual assistant into your office to speak to everyone at the same time.

Similarly, having someone speak with you and a number of colleagues in your area can also be beneficial: even if you’re not all working together, there may be a time when you consult with one another – wouldn’t it be great to know ahead of time that you’d be on the same page?

This type of virtual assistant training is less common than signing up for an online course; it’s more like having a personal coach who not only goes from a planned topic but who is right there, willing and able to jump in and answer questions as they arise.

But keep in mind: different can be a really, really good thing.

Running a VA Business: What Will You Need to Have?

Thursday, November 8th, 2007

New and aspiring virtual assistants will want to be sure that, when they have their business up and running, they are able to cover the basics. In other words, before you really focus on the specialty services that you’ll offer, you’ll want to make sure that you’re ready to help business owners with the every day tasks.

Because of that, you’ll want to make sure that you have access to tools like Skype and instant messaging programs so that you are able to stay in touch with your clients. You’ll want to have a high speed internet connection because, well dial-up is just going to slow you down. When you’re running a VA business, you’ll also want to be sure that you have word processing software, the ability to create spreadsheets and maintain databases.

Beyond that, you’ll want to have some VA training so that you understand what running a VA business is all about. That will help you with networking, advertising and – to some extent – identifying which other tools you’ll need to have on hand.

For example, it you’re thinking about specializing in working with real estate agents, you’ll want to ensure that you have the tools you need to take on listing coordination tasks. If you’re going to specialize in email marketing, you’ll need to have the software necessary to create email drip campaigns. If you’re going to create marketing materials, then you’ll want to make sure that you have the desktop publishing software that you’ll need.

You wouldn’t try to run a coffeehouse without an industrial coffee maker, so why would you try to run a VA business without the right tools for the job? Getting the right training, knowing which services you’ll provide and being prepared will make sure that your business operates as smoothly as possible.

Networking and Running a Virtual Assistant Business

Wednesday, November 7th, 2007

There are a number of important factors to think about when you’re running a virtual assistant business. You’ll have all of the basics of running a business to get straight – things like paying taxes, marketing, keeping track of your expenses. You’ll have to do some thinking too about yourself, your business and where you want that business to go. And then you’re going to need to find some help.

By taking advantage of resources that are available to you, you’ll be sure that you’re staying on top of current information and continually developing your skills as a VA.

You’ll also want to be sure that you recognize the value of networking for your VA business.

You can do some networking with VirtualU. But more importantly, you’ll want to:

  1. Keep track of the specific work that you want to do – so that you can network with those who are like-minded and those who have other specialties.
  2. Do some thinking about the area you’re specializing in. By focusing your efforts, you’ll be able to find the forums, blogs and even magazines that the top pros who you want to work with are taking advantage of. Then you’ll be able to spend time there as well.

The more that you focus your opportunities and advertising, the better luck you’ll have finding clients – and other VAs who can fill in any gaps in your experience.

Want to Become a Virtual Assistant?

Tuesday, November 6th, 2007

Everyone who makes the choice to become a virtual assistant has his or her own reason for doing so. In some cases, it’s about timing. For others, it’s about convenience.

With others still, the choice to become a virtual assistant seems to be made for them: for some reason the family has to move and one member doesn’t want to leave the job so he or she works it out with company to keep doing the job from a distance.

It’s about timing, it’s about luck, and it’s about doing a great job too. But, if you want to do more than just become a virtual assistant – if you want to establish, build and run a successful VA business, you’re going to need to make sure you’ve got the skills and training to get it all done.

Networking is easier for some people than others, but it’s a skill that can be learned. Marketing a service business is different than marketing a product, but the training for that is available as well.

When you want to become and succeed as a VA, it’s important to learn from other, to pick up the nuts and bolts of the business that others have learned along the way. When you do, you’ll find that there are fewer mistakes to be made and success is something that is never going to be far away.

Customer Service is a Key Skill for Virtual Assistants

Monday, November 5th, 2007

When you’re working as a virtual assistant, there are going to be many skills that you’ll have in your arsenal: you’ll be able to communicate effectively online and off, by phone and on paper. You’ll have a knack for scheduling, bookkeeping. You’ll have other skills too – things like writing blogs, creating press releases, updating websites or designing flyers and other marketing materials.

But beyond all of your other virtual assistant skills, you’ll need to be sure that you are well-versed in customer service.

Customer service is essential to your success as a VA. To be blunt, there are always going to be others out there who can provide the same services that you do, and some of them may even be better. But if you’re right there providing great customer service – not only meeting your clients’ needs but also anticipating them ahead of time – you’ll find that you’ve got an edge: those other VAs out there won’t be able to provide those services as well.

It’s customer service that’s going to set your virtual assistant business apart. Customer service is the thing that is going to get you testimonials that you can use to attract new clients. It’s customer service that will help you to get referrals from your clients – even the ones that are the most difficult to deal with.

Some people are innately great at working with others. Some people could use a little bit of help – for them, customer service training is essential.

With tips and tools that will help you to build a stronger rapport with your clients and a great customer appreciation program, you’ll be able to grow your business in no time.

Building Relationships while Running a VA Business

Sunday, November 4th, 2007

When you’ve committed to running a VA business, you’re going to find yourself in an interesting position.

Unlike when you’re working in an office and you see other people every day, you’re going to be in a home office or a rented space where you aren’t around as many people. For some people, that’s a great thing: personality conflicts aren’t really something that you’ll have to worry about.

But when you’re somewhat isolated, you’ll find that building relationships is essential to the success of your business.

In part, these relationships will be with your clients. These relationships are the ones that will help you to get the job done (and make sure that it’s been done the right way) and will help you to get referrals and – as a result – a more successful business.

It’s also important to build relationships with other virtual assistants. That way, you can learn new skills, learn alongside others who are running a VA business and know who you can fall back on when you need to bring on someone whose specialties are different than your own.

What Should Virtual Assistants Know about Article Marketing?

Saturday, November 3rd, 2007

For virtual assistants, internet marketing is an essential tool. Think about it: if you’re going to be working from your own home, sure, you can work with clients who are in your area, but why limit yourself?

You’re likely to find that, if you live in Chicago, you have a client of two from Chicago, a client from Florida or Arizona, maybe someone from Pittsburgh. How are you going to get all of theses clients?

Some of them will be acquaintances of someone you already work with. Some of them will find you through your website and your blog. Others will find you through the efforts that you put into article marketing.

Virtual Assistant marketing can rely heavily on the internet: this isn’t a bad thing, as long as you have the training you need to develop the skills.

Marketing with articles is something that many experts have taken to. By writing articles and submitting them to directory sites, you’ll find that you’re able to establish that you know what you’re talking about and get links back to your website when other sites use those articles.

It’s win-win – provided you understand the basics.

What Services Will You Provide When You Become a Virtual Assistant?

Friday, November 2nd, 2007

When you make the commitment to become a virtual assistant, you’re probably aware of some of the services that you’ll provide:

  1. You’re likely to know that you’re going to provide some administrative support – answering the phones, responding to initial email inquiries and maintaining schedules for your client. In some cases, you’ll find that this carries over into calling and setting up appointments based on your client’s schedule availability.
  2. Many virtual assistants, when they are working with clients who travel, find themselves booking travel – airfare, hotels, rental cars and the like.
  3. Often virtual assistants find themselves taking on some marketing tasks – or at least working with marketers. Therefore, having some training in marketing is essential – and it will do a great deal to help you with your own VA business as well.

In other words, it’s a good idea to make sure that you have a fair idea of what your skills are – what you know – and what you might want to brush up on. When you know which improvements you’ll need to be able to make, it’s easier to reach your goals (goals that should include meeting and exceeding your clients’ expectations).

Businesses are always going to be changing. There’s more to learn all the time. When you become a virtual assistant, keep in mind that you should always be looking forward and not just focusing on what’s going on now.

Virtual Assistant Training Can Help You Develop Valuable Skills

Thursday, November 1st, 2007

After you’ve decided that you’re ready to put the skills and knowledge that you’ve gained to use for yourself, once you’ve committed to the idea of becoming a virtual assistant, you’re likely to find that there are many things about running a business that come naturally to you. You’re also likely to find some areas where you could use a little bit of help.

That’s where VirtualU comes in: VirtualU can provide the training that you need to make sure that your business hits the ground running.

For example, maybe in the past you’ve helped out with marketing campaigns, but do you know how to start one? VA training courses in online marketing, article marketing and traditional offline marketing techniques can make sure that you’re prepared for when the time comes that you need the skills.

Virtual assistant training can also help you to establish new skills that you hadn’t had in the past – basic HTML coding, time management skills (after all, when you’re working from home, you’ll find that there are more distractions than you may have had when you were working as an assistant in someone else’s office) and even a foundation in client appreciation tools so that you can ensure that your relationships with your clients start and remain strong.

Having a great foundation is the key to any successful business. VA training, therefore, is the key to your success.