When you’re working as a virtual assistant, there are going to be many skills that you’ll have in your arsenal: you’ll be able to communicate effectively online and off, by phone and on paper. You’ll have a knack for scheduling, bookkeeping. You’ll have other skills too - things like writing blogs, creating press releases, updating websites or designing flyers and other marketing materials.

But beyond all of your other virtual assistant skills, you’ll need to be sure that you are well-versed in customer service.

Customer service is essential to your success as a VA. To be blunt, there are always going to be others out there who can provide the same services that you do, and some of them may even be better. But if you’re right there providing great customer service - not only meeting your clients’ needs but also anticipating them ahead of time - you’ll find that you’ve got an edge: those other VAs out there won’t be able to provide those services as well.

It’s customer service that’s going to set your virtual assistant business apart. Customer service is the thing that is going to get you testimonials that you can use to attract new clients. It’s customer service that will help you to get referrals from your clients - even the ones that are the most difficult to deal with.

Some people are innately great at working with others. Some people could use a little bit of help - for them, customer service training is essential.

With tips and tools that will help you to build a stronger rapport with your clients and a great customer appreciation program, you’ll be able to grow your business in no time.